Chapter 8: Training the Workforce

Chapter 8: Training the Workforce
Challenges

After reading this chapter, you should be able to deal more effectively with the following challenges:

1. Determine when employees need training and the best type of training given a company's circumstances.
2. Recognize the characteristics that make training programs successful.
3. Weigh the costs and benefits of a computer-based training program.
4. Design job aids as complements or alternatives to training.