Chapter 13: Developing Employee Relations and Communications

Chapter 13: Developing Employee Relations and Communications
Challenges

After reading this chapter, you should be able to deal more effectively with the following challenges:

1.Understand how employee relations can contribute to business goals.
2.Describe the three types of programs that can be used to facilitate employee communications.
3.Explain the various appeals procedures available to employees to challenge management actions.
4.Understand the significance of employee assistance programs in helping employees deal with personal problems that may interfere with job performance.
5.Be aware of some of the technological innovations in employee communications that allow managers to disseminate information more quickly and how information dissemination may influence an organization's employee relations.