Chapter 15: Working with Organized Labour

Chapter 15: Working with Organized Labour
Challenges

After reading this chapter, you should be able to deal more effectively with the following challenges:

1.Understand why employees join unions.
2.Describe labour relations in Canada, and explain how labour relations differ in other parts of the world.
3.Identify labour relations strategies and describe how they affect operational and tactical labour relations decisions.
4.Describe the three phases of the labour relations process: union organizing, collective bargaining, and contract administration.
5.Explain how the union grievance procedure works and why the supervisor's role is critical in achieving sound labour relations with a union.
6.Identify the ways in which a union can affect a company's entire pattern of human resource management, including its staffing, employee development, compensation, and employee relations policies.